Terms & Conditions

We recommend that you carefully go through our Terms of Use, to better understand the different features of our service. By subscribing to the registration process at BookPal, you accept all items in the Terms of Use and agree to abide by and be legally bound by the Terms of Use.

1. Eligibility

BookPal reserves the right to accept, or reject membership at its sole discretion. Membership is for personal use only, however, can be transferred with explicit communication to BookPal. No member may re-lend books borrowed from BookPal at any time.

2. Plans & Payment terms

By subscribing to a specific membership plan of BookPal, the member is explicitly agreeing to pay the reading fee attached to the plan plus any applicable tax at the frequency specified by the plan. 

3. Reading period and reading fee

BookPal proposes a reasonable reading period with a restriction on the number of books that a member can hold at any point of time. No fine or any sort of penalty will be levied for delayed return of books. However, under specific circumstances where many members wait on a copy, BookPal reserves the right to request for the book to be returned and members are expected to return the requested book within five days of the request. Reading fee should be paid as per the plan. In the event a member does not renew his/her subscription the company reserves the right to adjust the deposit amount towards the reading fees. If there is no balance in the deposit amount then the company will terminate the membership of that member.

4. Lost or Damaged books

At BookPal, we take utmost care to maintain books in good condition. Any anomaly (unprinted pages) or damage if found should be reported either at the front desk while getting the book issued or to the delivery executive if the book is delivered at the door. Failure to check and/or report the same will be constituted as the member having received a book in good condition. While returning the book, the front desk executive or the delivery executive (if the book is collected at the door) will check for any damage of book(s) and report to the member accordingly. The determination of a book being damaged will be at the sole discretion of BookPal. Members can choose to replace a lost or damaged book within 10 days or pay the penalty amount determined by BookPal. The damage policy is detailed below.

NATURE OF DAMAGE and the AMOUNT THE MEMBER HAS TO PAY

If the book is lost                                                Total Cost of the Book 

Torn / Damaged Cover                                       50% of the cost of the book

Any page torn / damaged                                   50% of the cost of the book

Magazine damage of any kind                           50% cost of the magazine

Please note that depending upon the severity of the damage, BookPal reserves the right to charge greater fines than the ones mentioned above. 

5. Membership closure & refund of deposit

Members need to return all books they may be holding at the time of closing their account. Non return of any book will attract a charge of MRP. Members must notify about the closure BEFORE their plan expires. Otherwise plan fee as per the delay in notification will be deducted from the security deposit.

6. Definition of a BOOK

Since the reading fee at BookPal is a flat rate and is not linked to the number of books read in a period, it is important to note that each title catalogued in BookPal gets the same treatment irrespective of size, cost & target reader. Children’s books are treated the same way as other books and magazines.

7. Membership Card

Each member of BookPal will get a membership card. Multiple cards for the same number can be obtained by paying an amount of Rs. 100 per extra card.

8. Temporary suspension of membership

BookPal allows temporary suspension of membership provided the member has completed a 3 months membership period. To avail this benefit the member has to notify the library at least 5 days prior to expiration of the membership. All books and magazines will be returned to us. The member will not be able to use the library during the suspension period. To resume, the member will have to pay a minimum of one month’s subscription.

9. Changes to Terms of Use

BookPal reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. The most current version of these Terms of Use can be reviewed by clicking on the “Terms & Conditions” located at the bottom of the pages of our website. The most current version of the Terms of Use will supersede all previous versions. Your continued use of our service after changes are made means that you agree to be bound by such changes. The Terms of Use of BookPal is critical to its survival as a library that provides a unique reading experience. Members are given a copy of this at the time of subscription and BookPal expects strict adherence to the same failing which membership may be cancelled.

9. New Signups

Signed up for a new membership and now you do not wish to use it? Just inform us within 3 days of making the payment. You can call our helpdesk / store numbers. You can also send us an email at admin@bookpal.in. If you have not used our services and you have informed us within 3 days of making the payment, you shall receive a 100% refund of the complete amount within 7 to 10 working days.

10. Plan Fees

If after making a renewal, you decide not to use it, just inform us within 3 days of making the payment. If you have not used our services and you have informed us within 3 days of making the payment, you shall receive a 100% refund of the plan fees within 7 to 10 working days.

11. Refund Policy

If you don't want to use our services and informed within 3 working days, you shall receive a 100% refund within 7 to 10 working days.

12. Security Deposit

Your security deposit is 100% refundable if you do not have any overdue books with you and / or there has been no loss or damage to books issued to you. Whenever you wish to close your subscription, please inform us by email or phone. Please ensure that you return any books that are with you within the paid subscription period to avoid unnecessary deductions from your security deposit. Once we receive the request for closure of your account, you will receive the refund within 7 to 10 working days.